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Refund Policy

Refund Policy

Last updated: July 2026

At Quiche Wears, we want you to love every purchase. If you are not completely satisfied, we're here to help. Please read our Refund Policy carefully before making a return request.

1. Returns

We accept returns on eligible items within 14 days of the delivery date. To be eligible for a return, your item must meet the following conditions:

  • The item must be unused, unworn, and in its original condition.
  • All original tags must be attached.
  • The item must be in its original packaging.
  • Proof of purchase (order confirmation or receipt) must be provided.

2. Non-Returnable Items

The following items are not eligible for return:

  • Sale or discounted items (unless faulty).
  • Intimates, swimwear, and pierced jewellery for hygiene reasons.
  • Gift cards.
  • Items that have been worn, washed, or altered.

3. How to Initiate a Return

To start a return, please contact us at hello@quichewears.com with the following information:

  • Your order number.
  • The item(s) you wish to return.
  • The reason for your return.

Our team will review your request and provide you with return instructions within 1–2 business days.

4. Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 5–7 business days. Please note that your bank or card provider may take additional time to process the refund.

5. Exchanges

We offer exchanges for a different size or colour, subject to availability. If you would like to exchange an item, please contact us at hello@quichewears.com to check availability before sending your item back.

6. Faulty or Incorrect Items

If you have received a faulty, damaged, or incorrect item, please contact us within 48 hours of delivery at hello@quichewears.com with your order number and photos of the item. We will arrange a replacement or full refund at no cost to you.

7. Return Shipping Costs

Return shipping costs are the responsibility of the customer, unless the item is faulty or incorrect. We recommend using a trackable shipping service, as we cannot be held responsible for items lost in transit.

8. Contact Us

If you have any questions about our Refund Policy, please don't hesitate to contact us at hello@quichewears.com.