Frequently Asked Questions

Have a question? We've got answers! If you can't find what you're looking for, feel free to contact us and we'll be happy to help.

Orders

How do I place an order?

Simply browse our store, add your favourite items to your cart, and proceed to checkout. Follow the prompts to enter your shipping and payment details to complete your order.

Can I modify or cancel my order after placing it?

We process orders quickly, so changes may not always be possible. Please contact us at hello@quichewears.com as soon as possible and we'll do our best to assist you.

How will I know my order has been confirmed?

You will receive an order confirmation email shortly after placing your order. Please check your spam or junk folder if you don't see it in your inbox.

Shipping & Delivery

Where do you ship to?

We ship Australia-wide and offer international shipping to selected countries. Please refer to our Shipping and Delivery page for full details.

How long does delivery take?

Delivery times vary depending on your location. Please visit our Shipping and Delivery page for estimated timeframes.

How can I track my order?

Once your order has been dispatched, you will receive a shipping confirmation email with a tracking number. Use this to track your parcel via the carrier's website.

Returns & Refunds

What is your return policy?

We accept returns on eligible items within 14 days of delivery. Please visit our Refund Policy page for full details on eligibility and the returns process.

What if I received a faulty or incorrect item?

We sincerely apologise if this has happened! Please contact us at hello@quichewears.com with your order number and a photo of the item, and we will resolve this for you promptly.

Products & Sizing

How do I find the right size?

Each product page includes a size guide to help you find the perfect fit. If you're still unsure, feel free to reach out to us for personalised advice.

Are the colours shown on the website accurate?

We do our best to display product colours as accurately as possible. However, colours may vary slightly depending on your screen settings and device.

Payments

What payment methods do you accept?

We accept all major credit and debit cards, as well as other payment methods displayed at checkout. All transactions are processed securely.

Is my payment information secure?

Absolutely. All payments are processed through secure, encrypted payment gateways. We do not store your payment details on our servers.